Frequently Asked Questions
Is massage painful or will I experience bruising (a.k.a. ‘black and blue’ marks)? Massage should not be painful. Tell your therapist if the pressure he/she is applying is causing pain. On a scale of 1 to 10, with 10 being very uncomfortable for you, the pressure your therapist applies should fall between 6 and 8. It is not common to have bruises after a massage. If you bruise easily, please let your therapist know this in advance.
Does medical insurance cover massage? Some medical insurance may cover at least a portion of your massage. Please call 860-429-8106 and ask to speak with Marlene. She will assist you in determining your eligibility for benefits.
Can I be seen on the same day I call for an appointment? We do our best to accommodate same-day appointments, though this is not always possible. Calling at least 5 hours in advance will increase your chances of being able to have a same-day appointment.
My friend (or spouse) and I would like to have appointments at the same time; how far in advance do I need to call to set this up? Please call at least 2 days in advance to ensure that our therapists can coordinate their schedules, and provide you with concurrent appointments.
What is your cancellation policy? Please notify us at least 24 hours in advance if you are unable to keep your appointment. If we do not receive 24 hours notice, you will need to pay the full cost of your appointment prior to scheduling another. We recognize there can be extraordinary circumstances that are beyond your control. Your therapist may make an exception to the above policy on those rare occasions. Please notify him/her of such circumstances as soon as you are able.