Frequently Asked Questions
If you have a question that is not answered here, please call us at 860-429-8106.
Is massage painful or will I experience bruising (a.k.a. ‘black and blue’ marks)? Massage is not generally painful; if you have extreme muscle spams that require a deep massage technique, then, yes, you may feel discomfort during and after your session. Tell your therapist if the pressure he/she is applying is causing pain. On a scale of 1 to 10, with 10 being very uncomfortable for you, the pressure your therapist applies should fall between 6 and 8. It is not common to have bruises after a massage. If you bruise easily, please let your therapist know this in advance.
Does medical insurance cover therapeutic massage? At this time (2014), individual with Teamsters Insurance do have coverage for massage therapy. If you do not have Teamsters Insurance, but have a Health Savings Account, you can utilize those funds to pay for your massage; some conditions apply, so please call Marlene at 860-429-8106 for further information. In many cases, the cost of massage is covered for those who have been injured on-the-job, and for personal injury and automobile accident cases.
Can I be seen on the same day I call for an appointment? We do our best to accommodate same-day appointments, though this is not always possible. Calling at least 5 hours in advance will increase your chances of being able to have a same-day appointment.
My friend (or spouse) and I would like to have appointments at the same time; how far in advance do I need to call to set this up? Please call at least 2 days in advance to ensure that our therapists can coordinate their schedules, and provide you with concurrent appointments.
What is your cancellation policy? Please notify us at least 24 hours in advance if you are unable to keep your appointment. If we do not receive 24 hours notice, you will need to pay the full cost of your appointment prior to scheduling another. We recognize there can be extraordinary circumstances that are beyond your control. Your therapist may make an exception to the above policy on those rare occasions. Please notify him/her of such circumstances as soon as you are able.